Customer Service

ANIMAL TESTING

You may have noticed on our packaging that all ModelCo products are: Tested on models not animals.

COMMENTS & SUGGESTIONS

We love hearing feedback from our customers – please email info@fibrelash.com.

COLOURS OF PRODUCTS ON-LINE

Please note that every effort is made to match colours shown on our website with actual product colours, unfortunately variances occur on individual computer screens.

GIFTS - CORPORATE

Does your company have corporate gift requirements? If so, please contact info@fibrelash.com and we will be happy to contact you by phone to discuss your requirements.

EXCHANGE

Unfortunately we are unable to offer exchange of goods at the present time.

NEWSLETTER SUBSCRIPTIONS

Do you want to be kept up to date on what’s happening in the world of Diamond Corp? Select the option when completing your transaction.

ORDERING ON-LINE

After you have entered your purchase details and credit card details and clicked "BUY NOW" your order begins to process and online changes cannot be made to your order. To change or cancel your order prior to shipment, please email info@fibrelash. Please note that most orders process quickly and can enter the shipping process within minutes. If an order has entered the shipping process, it cannot be changed or cancelled, even by a customer service representative.

PAYMENTS & SECURITY

We accept payment via credit card (Visa/ Mastercard ONLY). Our site is secured by QuickSSL this utilizes128-bit SSL certificates thereby offering a very high level of encryption for security. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

PRODUCT AVAILABILITY

Occasionally a product may be unavailable – unfortunately we do no have a backorder system. However please email us and we will be happy to contact you via email when it is back in stock.

TECHNICAL PROBLEMS

If you experience any technical problems with your shopping bag or checkout process during your shopping experience, please contact info@fibrelash.com.